Draft for review by a lawyer before launch. Words in square brackets need filling in or confirming.
About us.
Coach AI is run by [legal entity name], NZBN [number], based in Wellington, New Zealand. You can contact us at ryan@coachai.nz or 027 235 5924.
Our services.
We provide AI readiness assessments, one-to-one coaching, team workshops, AI policy workshops, done-with-you setup and ongoing AI management. What's included in each service is set out on our website and in your quote. Our services are for businesses. They're provided in trade, so the Consumer Guarantees Act 1993 does not apply, as allowed by section 43 of that Act.
Quotes and bookings.
- Every project gets a fixed quote before work starts. Quotes are valid for 30 days
- All prices are in New Zealand dollars and exclude GST unless we say otherwise
- A booking is confirmed when you accept the quote in writing or pay the first invoice
- If the scope changes after you accept a quote, we'll agree any extra cost with you before doing the extra work
Payment.
- Invoices are due within [14] days of the invoice date, unless your quote says otherwise
- One-off services such as assessments, workshops and coaching packs are invoiced when you book [confirm: in full, or a deposit]
- Setup projects may be invoiced in stages, as set out in your quote
- Ongoing AI management is billed monthly in advance. It's month to month with no lock-in contract
- If an invoice is overdue, we may pause work until it's paid
Rescheduling and cancellations.
- You can reschedule a session or workshop free of charge with at least [48 hours'] notice
- If you cancel with less notice, or don't attend, we may charge the full session fee [confirm]
- You can cancel ongoing AI management at any time before your next billing date. We don't refund part months
- If we need to reschedule, we'll give you as much notice as we can and offer another time at no extra cost
Your responsibilities.
- Give us accurate information and timely access to the people and systems we need
- Make sure you have the right to share any information or systems you give us access to
- Keep your own logins secure and remove our access when a project ends
- Check AI-generated work before relying on it or sharing it
AI output and our advice.
AI tools can produce errors. We set up tools, workflows and agents carefully and include human review steps, but you remain responsible for checking AI output and for decisions made using it. Our guidance on AI policy, privacy and governance is practical business advice, not legal advice. For legal questions, talk to a lawyer.
Intellectual property.
- You own your business information and the content created for your business, such as your finished AI policy, custom assistants, prompts and automations, once you've paid for them
- We keep ownership of our own training materials, templates, frameworks and methods. We give you a licence to use them inside your business
- You may not resell or publish our training materials or templates without our permission
- We won't share your confidential information or work with anyone else without your consent
Third-party tools.
Many of the tools we recommend or set up, such as ChatGPT, Claude, Microsoft Copilot, Google Gemini, Xero and Zapier, are supplied by other companies under their own terms and pricing. You're responsible for those subscriptions and for complying with those providers' terms. We don't take commissions from AI vendors.
Liability.
We'll provide our services with reasonable care and skill. To the extent the law allows, we aren't liable for indirect or consequential loss, such as lost profits or lost data, and our total liability for any claim is limited to the fees you paid us for the service in question in the three months before the claim. Nothing in these terms limits any rights you have under the Fair Trading Act 1986 that can't be excluded.
Website use.
The content on this website is general information, not advice for your specific situation. Our guides, templates and downloads are free to use inside your business, but please don't republish them as your own. We aim to keep the site accurate and available, but we can't guarantee it will always be error-free.
Privacy.
We handle personal information in line with our privacy policy and the Privacy Act 2020.
Changes and governing law.
We may update these terms from time to time. The version on this page when you book applies to that booking. These terms are governed by New Zealand law, and New Zealand courts have jurisdiction. Last updated [date of launch].